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Can I change or cancel my order?
Due to our fast order processing, we cannot guarantee that changes or cancellations can be made once an order is processed. For the fastest processing and shipping times, the shipping process begins immediately after your order is placed. Once the shipping confirmation with tracking information i... -
What is the return and refund policy?
We will gladly accept returns within 14 days of delivery. All returned item(s) must be in new and unused condition, in the original packaging. To initiate a return, please click HERE to access our returns portal. For more information, please see our full Refund policy. -
We will gladly accept returns within 14 days of delivery. All returned item(s) must be in new and unused condition, in the original packaging. To initiate a return, please click HERE to access our returns portal. We’ll send you a return shipping label, as well as instructions on how and where to...
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I received the wrong items, what should I do?
We are very sorry to hear you received the wrong item. Please contact our customer care team at hello@eyekonikeyewear.com, and we will assist you in resolving the issue as soon as possible. -
Your refund will be processed once we have received your return. You can track your return parcel using the tracking number provided from your pre-paid label. After receiving the returned item(s), processing your return request can take up to 7 business days. If you have requested a refund and ...
