We operate in a global scale and we make sure to use warehouses that could ship your order without paying duties and taxes. Once you received a tracking link from us via email it will typically update it once the order has cleared from customs normally within 48-72 hours. It's a standard process to make sure everything aligns with international rules.
If the tracking still shows no updates after 7 days of receiving the tracking link, please write to us at hello@eyekonikeyewear.com. Our customer care team will handle this for you and make sure you receive your order.